Terms and conditions of use

In these Terms and Conditions we, our, us, refers to Swevan Absolute Ltd & our web site www.electroniccigarette.uk.com 

 

ACCEPTANCE OF TERMS & CONDITIONS

 

By accessing the content of www.electroniccigarette.uk.com the Website you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available at http://www.electroniccigarette.uk.com/privacy.htm If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

Copyright

All intellectual property of Swevan Absolute Limited. Zigs Electronic Cigarettes www.electroniccigarette.uk.com  such as trademarks, trade

names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Swevan Absolute Ltd 

DISCLAIMERS

This site and it's contents are provided on an 'as is' basis without warranties of any kind, either express or implied. This includes without limitation warranties of title or implied warranties or merchantability or fitness for a particular purpose.

In addition Swevan Absolute Ltd www.electroniccigarette.uk.com  does not represent that the information and contents of this site are without error. Use of this site is at your sole risk and you assume all responsibility for damages of any kind including without limitation direct or consequential damages, loss of income or profit, loss of or damage to property or claims from third parties.

Appropriate use of information and products. None of the products, services or informationsold or offered through Swevan Absolute Ltd www.electroniccigarette.uk.com  or it's affiliates are intended for use without appropriate health and safety knowledge on the part of the user. While we may occasionally provide suggestions for how to use our products more safely, it is the USER'S RESPONSIBILITY to ensure that they are not used in any way that could prove harmful to the user or to others.

Modification

We reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

We have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

LIMITATION OF LIABILITY

Swevan Absolute Ltd www.electroniccigarette.uk.com  will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.

This Agreement will operate to exclude any liability for death, damage to property or personal injury arising as result of using Swevan Absolute Ltd products, www.electroniccigarette.uk.com  site, nor its employees or agents.

SAVE MONEY AND BE HEALTHIER WITH ELECTRONIC CIGARETTES

 

Shipments & Returns

YOUR PACK SHIPMENT


We will provide you with a link to track your package online. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes or Jiffy bags are amply sized and your items are well-protected.

DELIVERY

Post & Shipping

All products are shipped discreetly in a nondescript package with absolutely no indication as to the contents. All UK orders are sent recorded delivery by the Royal Mail or Courier companies.

Goods that are in stock are dispatched same day as long as the order is placed by 4pm. If for any reason we are out of stock of an item (which is very rare), we would expect to get your goods to you within 10 days unless otherwise stated on the product page.

If you are not in when your parcel arrives Royal Mail will keep your package at your local depot or Post office for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Postal charges apply to send the goods back out to you.

If any questions should arise, regarding your order. We will try to contact you by email and if that fails, we will try to contact you by phone if a number was provided.

Shipping And Handling is chargeable for all orders, please see individual pages for postage costs.

All orders received Monday to Friday before 4pm will be shipped that day. If your order is placed outside of working hours it will be shipped the next working day, subject to the item being in stock.

If you have any queries please e-mail us at support@electroniccigarette.uk.com

Thanks, Nigel Evans

 

RETURNS & CANCELLATIONS

If your item is faulty, simply call or email us for a returns number. Then you may return it to us within 14 days of receiving your order and we will replace the item. Due to our electronic cigarettes being used orally we cannot exchange items. If we cannot replace the electronic cigarette due to it being discontinued, a full refund of your money will be made. (Refunds are subject to transactional fees). Cancellations of a credit card transaction will have the above transactional fees applied due to the merchant bank transaction charges to Swevan Absolute Ltd - these transaction fees are not refundable to us. Post and Packing is not refundable and if you received free postage our Postage fees will be deducted as this would normally be covered in our profit of the item or items. Both amounts will include VAT

To qualify for the 14 day money back guarantee:

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

4. The goods must be received back within 14 days from the day you received your order.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you with no refund.

We will only exchange faulty items like for like not for an alternative. We cannot accept returns for any other reason, without exception. All returns must be agreed in advance by e-mail or phone and a covering letter enclosed with the return.

In line with the E Cigarette industry, vaporisers are guaranteed for 30 days and batteries due to the high work load they carry out are guaranteed for two months. (Vaporisers can last much longer, quite often 3 - 4 months and many customers have batteries that have lasted more than 6 months.)

We will be pleased to assist with any queries prior to ordering should you require this.

Please note: Postage and packaging is non refundable

To return a defective product, you must return the product within 14 days of purchase after calling us for a returns number
Return the goods, with all packaging, (please use a recorded delivery service as we cannot be held responsible for any loss of your parcel on the way back to us) to our warehouse at:

Swevan Absolute Limited - Electronic Cigarettes
19 Brookbridge Lane
Datchworth
Knebworth. Herts
SG3 6SU
United Kingdom
Tel 01438 817366

E-mail

sales@electroniccigarette.uk.com
or
support@electroniccigarette.uk.com

These Terms and Conditions do not affect your statutory rights.