ACCEPTANCE OF TERMS & CONDITIONS

By accessing the content of www.stopcigarettes.co.uk the Website or our Ebay Shop you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available at http://www.electroniccigarette.uk.com/privacy.htm If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

Copyright

All intellectual property of Swevan Electronic Cigarettes www.electroniccigarette.uk.com such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Swevan Electronic Cigarettes

Returns & Cancellations

If your item is faulty, simply call or email us for a returns number. Then return it to us within 14 days of receiving your order and we will replace it or the faulty item.

Due to our electronic cigarettes being used orally we cannot exchange items. If we cannot replace the electronic cigarette due to it being discontinued, a full refund of your money will be made. (Refunds are subject to a £2.50 or 20% handling fee - which ever is the greater due to banking transaction costs). Cancellations of a credit card transaction will have the above handling fees applied due to the merchant bank transaction charges to Swevan Electronic Cigarettes - these transaction fees are not refundable to us. Post and Packing is not refundable and if you received free postage our Postage fees will be deducted as this would normally be covered in our profit of the item or items. Both amounts above include VAT

To qualify for the 14 day money back guarantee:

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from the day you received your order.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you.

We will only exchange faulty items like for like not for an alternative. We cannot accept returns for any other reason, without exception. All returns must be agreed in advance by e-mail or phone and a covering letter enclosed with the return.

In line with the E Cigarette industry, vaporisers are guaranteed for 30 days and batteries due to the high work load they carry out are guaranteed for two months. But vaporisers can last much longer, quite often 3 - 4 months and many customers have batteries that have lasted more than 6 months.

We will be pleased to assist with any queries prior to ordering should you require this.

Please note: Postage and packaging is non refundable

To return a defective product, you must return the product within 14 days of purchase.
Return the goods, with all packaging, (please use a recorded delivery service as we cannot be held responsible for any loss of your parcel on the way back to us) to our warehouse at:

Swevan Electronic Cigarettes
19 Brookbridge Lane
Datchworth
Near Knebworth. Herts
SG3 6SU
United Kingdom
Tel 01438 817366

E-mail sales@electroniccigarette.uk.com
or
support@electroniccigarette.uk.com

These Terms and Conditions do not affect your statutory rights.